Measurements of Success 2010

Beginning January 2007 PFI revamped its outcomes management system to make it a more effective tool in measuring effectiveness of services, efficiency of services, consumer access to services and consumer and stakeholder satisfaction with services and increasing its effectiveness as a management tool for the Company.

Measurable annual goals were set at this time and, where possible, the previous year’s results were calculated as a way of measuring effectiveness and progress.

Included in the changes to the outcomes management system was a requirement to review and analyze progress at six months and at the end of the year, making any decisions necessary to improve services, efficiency, access or satisfaction.

Most of the plans include measurable goals we can review, revise, and assess for accomplishment and effectiveness. These include:

1. Strategic Plan
2. Coastal Support Services Outcome Management Report
3. L.I.F.E. on the Coast Outcome Management Reportt
4. The Community Connection Outcome Management Report
5. The Job Connection Outcome Management Report
6. Accessability Plan
7. Technology and Systems Report
8. Critical Incident Analysis
9. PFI, Mendocino County and California Demographic Data