Beginning January 2007 PFI revamped its outcomes management system to make it a more effective tool in measuring effectiveness of services, efficiency of services, consumer access to services and consumer and stakeholder satisfaction with services and increasing its effectiveness as a management tool for the Company.

Measurable annual goals were set at this time and, where possible, the previous year’s results were calculated as a way of measuring effectiveness and progress.

Included in the changes to the outcomes management system was a requirement to review and analyze progress at six months and at the end of the year, making any decisions necessary to improve services, efficiency, access or satisfaction. 


Below our newest Outcome Report is available for download.